Privacy Policy for Surrey City Orchestra Society (the “Society”)

The Society is committed to protecting the privacy and security of personal information held about its patrons. Our purpose is to assure anyone who does business with us that the Society complies with BC's Privacy Act, and Canada’s Anti-Spam Legislation. This policy explains how we collect, use, disclose and safeguard personal information. “Personal Information” means all information about an identifiable individual. The Society recognizes the importance of privacy and recognizes the sensitivity of personal information received by the Society in the course of its activities.

PERSONAL INFORMATION PROTECTION ACT (the “Act”)

The Act regulates the way the private sector organizations in British Columbia collect, use, keep, store and disclose personal information.

COLLECTION OF INFORMATION

The Society collects personal information from:

Attendees (directly or through the venue box offices and ticketing agencies)
Donors
Members, Friends of the Orchestra, or other supporters'
Volunteers
Others who have shown an interest in the Society

This information is collected by a variety of methods: phone, fax, mail, email, online, or in person.

USE OF INFORMATION

The Society uses personal information to better serve our Patrons, Donors, Members, and Volunteers to expand our community of support. This includes using the information:

To deliver services to provide information about tickets, events, membership and donations;
To thank supporters, fulfill subscriber and donor benefits and issue tax receipts;
To invite supporters to special events;
To sell subscriptions, tickets and solicit donations;
To circulate and publish a Newsletter and news releases from time to time;
For service of and response to phone calls and e-mails;
For audit purposes.

The “Purposes”

The Society is committed to using personal information in a respectful and useful way and for one of the aforementioned Purposes. The Society is also committed to making sure patrons do not receive more than a reasonable number of emails, letters or phone calls.

DISCLOSURE OF INFORMATION

The Society treats its obligations with respect to the use and disclosure of personal information very seriously. Generally, we will only use or disclose personal information for the Purposes that it was collected or for a purpose related to the primary purpose that you would reasonably expect it to be used. The Society will not sell, rent or share your personal information, without your express consent, received in writing. The exception being for information available in the public domain and considered by law to be in the public domain.

STORAGE OF INFORMATION

Personal information is stored in our database(s) on a secure server using 2048-bit SSL encryption on all pages except checkout, and in hard copy files. Only authorized Society personnel have access to this information. The Society uses personal information to better serve our patrons and to expand our community of support. For additional information on site security, please see our hosting provider’s information by clicking here.

ACCOUNTABILITY AND ACCURACY

The Society does its best to ensure that all information is recorded accurately - if you notice any errors in our correspondence with you or if your personal information changes, please contact us at: info@surreycityorchestra.org to update your file.

If you do not wish to be contacted by phone, mail or email, please contact us and we will ensure that your request is honoured.

If you have any questions about the Society’s privacy policy or if you are dissatisfied with our handling of your personal information, we invite you to contact our Privacy Officer in writing, setting out the reasons for your concern. If, after our Privacy Officer has reviewed and responded to your concern, you remain dissatisfied, you may wish to contact the Office of the Information and Privacy Commissioner at:

PO Box 9038, Stn Prov Govt
Victoria, BC V8W 9A4
Telephone: 250.387.5629
Fax: 250.387.1696